Job Description
Join our dynamic team at Detroit Tech Solutions and kickstart your career immediately! We're seeking motivated Entry-Level Customer Service Associates to deliver exceptional support experiences. No prior experience required – we provide comprehensive training to help you succeed in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding Detroit-based operations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of all customer interactions
- Contribute to continuous improvement of service processes
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to thrive in a team-oriented environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and adaptability to changing priorities
- Valid driver's license preferred (not required)