Job Description
Launch your career with Texas Innovations Inc. as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to join our dynamic Austin team. As a trusted leader in tech solutions, we provide comprehensive training and growth opportunities for newcomers. Enjoy competitive benefits, a supportive work environment, and the chance to build foundational skills in customer engagement and problem-solving. If you're passionate about helping others and ready to start your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using provided knowledge base and troubleshooting guides
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Participate in ongoing training to master product knowledge and service protocols
- Maintain high customer satisfaction scores and response time metrics
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train all new hires!
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Positive attitude with a willingness to learn and adapt
- Ability to work in a fast-paced team environment
- Reliable internet connection for remote work options