Job Description
Join our dynamic team at BaltiCare Solutions as an Entry-Level Customer Service Associate! We're hiring immediately for motivated individuals with no prior experience. Perfect for recent graduates, career changers, or anyone seeking a fresh start. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is our priority. No experience required! Start your career journey today with Baltimore's leading healthcare support provider.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer concerns using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to HIPAA compliance and data security standards
- Participate in ongoing training programs
- Support departmental efficiency initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication skills (written/verbal)
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency (MS Office)
- Positive attitude and teamwork mindset
- Willingness to learn new technologies
- Reliable transportation to downtown Baltimore location