Job Description
Launch your career with CityCare Solutions! We're seeking motivated Entry-Level Customer Service Specialists in Jacksonville, FL. No experience needed – we provide comprehensive paid training to equip you with essential skills. Join our award-winning team and grow within our dynamic healthcare support environment while making a tangible impact on patient experiences. Enjoy competitive pay, benefits, and clear career progression paths.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Process patient inquiries and appointment scheduling with precision
- Maintain accurate client records using our proprietary software
- Collaborate with cross-functional teams to resolve complex cases
- Continuously refine skills through ongoing training modules
- Contribute to team performance metrics and quality benchmarks
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, internet navigation)
- Positive attitude and eagerness to learn
- Reliable transportation to our Jacksonville office
- Commitment to patient confidentiality and HIPAA compliance