Job Description
Launch your career with Innovate Solutions Inc., a leader in customer service excellence! We're seeking motivated Entry-Level Customer Service Associates to join our Louisville team. No prior experience required – we provide comprehensive paid training to equip you with industry-leading skills. Enjoy competitive pay, benefits, and clear career advancement opportunities in a supportive environment.
Our 8-week paid training program covers communication techniques, conflict resolution, CRM software, and product knowledge. You'll work directly with clients to resolve inquiries, build relationships, and ensure exceptional service. This is your chance to grow professionally while making a real impact.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve client inquiries efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for resolution times and satisfaction
- Participate in ongoing training and skill development
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (required)
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Customer service experience preferred but not required
- Must pass background check and drug screening