Job Description
Launch your career in NYC with our comprehensive paid training program! Metro Growth Solutions is seeking motivated individuals for immediate hire entry-level customer service roles. No prior experience required – we provide all the training you need to succeed. Join our dynamic team in the heart of Manhattan and start building your professional future today.
Responsibilities
- Complete paid on-the-job training covering customer communication, CRM systems, and company protocols
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions, resolve billing concerns, and escalate complex issues appropriately
- Maintain accurate customer records and documentation in our CRM platform
- Collaborate with senior team members to achieve performance metrics
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent verbal and written communication skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and strong problem-solving aptitude
- Ability to work flexible shifts including weekends
- Valid US work authorization
- Pass background screening and drug test