Job Description
Join our award-winning team as an Entry-Level Customer Service Associate! No experience required – we provide comprehensive paid training to launch your career in customer success. Immediate hire positions available in our Colorado Springs headquarters, where you'll become the face of our brand while helping customers solve problems and achieve their goals. Enjoy a collaborative environment with daily coaching, clear advancement paths, and competitive benefits including health insurance and 401K matching.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and exchanges using our CRM system
- Document all interactions accurately in our customer database
- Collaborate with support team to resolve complex customer issues
- Meet daily performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with basic computer proficiency
- Positive attitude with willingness to learn new systems
- Reliable transportation to our Colorado Springs location
- Must pass background check and drug screening
- Availability for flexible shifts including weekends