Job Description
Ready to launch your career without prior experience? Apex Solutions Group is seeking Entry Level Customer Service Associates for immediate hire in Charlotte, NC. No experience required – we provide comprehensive training and career growth opportunities!
Join our dynamic team and become the voice of our clients. This is your chance to develop professional skills while making a real impact. We value attitude over experience and offer a supportive environment where you can thrive.
What We Offer:
- Immediate start date – no waiting!
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Paid training and career advancement
- Modern downtown Charlotte office
Responsibilities
- Handle inbound/outbound calls and client inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
- Meet performance metrics for call resolution and satisfaction
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and willingness to learn
- Must be authorized to work in the US