Job Description
Launch your career with Pittsburgh Community Services! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, flexible scheduling, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to build foundational skills in the heart of Pennsylvania.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve basic account issues with clear communication
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve escalated cases
- Participate in ongoing training programs
- Meet performance metrics for customer satisfaction
- Adhere to company policies and compliance standards
Qualifications
- No experience required - we provide full training!
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Basic computer proficiency
- Ability to work in a fast-paced setting
- Reliable transportation to downtown Pittsburgh
- Positive attitude and willingness to learn
- Valid Pennsylvania ID