Job Description
Join our award-winning team as an Entry-Level Customer Service Associate! No experience necessary – we provide comprehensive training to launch your career in customer success. This is your chance to make a real impact in Oakland while developing transferable skills in communication, problem-solving, and teamwork. Enjoy a supportive environment with growth opportunities and competitive benefits. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain accurate customer records and documentation
- Participate in weekly training sessions to enhance product knowledge
- Support community outreach initiatives in the Oakland area
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Basic computer literacy and willingness to learn new systems
- Ability to work in a fast-paced, team-oriented environment
- No prior experience required – training provided
- Must pass background check and drug screening
- Reliable transportation to our Oakland location