Job Description
Launch your career with Growth Innovations Inc. in Kansas City, MO! We're seeking motivated Entry-Level Customer Service Associates to join our dynamic team. This part-time role (20-25 hours/week) offers flexible scheduling and comprehensive training—perfect for students, recent graduates, or career changers. Enjoy a supportive environment where your growth is prioritized, with opportunities to develop transferable skills in communication, problem-solving, and client relations.
Our Kansas City office is located in the vibrant Crossroads Arts District, offering a modern workspace with free parking and easy public transit access. Join us to build a foundation for long-term success while making a positive impact on our clients' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with team members to resolve complex issues and improve service quality
- Utilize CRM systems to track interactions and update customer information
- Contribute to team goals by meeting productivity and quality standards
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to enhance customer satisfaction and process efficiency
Qualifications
- High school diploma or equivalent; current college students encouraged to apply
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment with attention to detail
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude with strong problem-solving abilities
- Reliable transportation to our Kansas City office
- No prior experience required—comprehensive training provided
- Availability to work evenings and weekends as needed