Job Description
Join our award-winning team at Pacific Coast Solutions as an Entry-Level Customer Service Associate! We're hiring motivated individuals in Long Beach with no experience required. Our comprehensive 8-week paid training program will equip you with industry-leading skills to thrive in a dynamic customer service environment. Enjoy competitive pay, full benefits, and career growth opportunities in a supportive workplace culture.
What We Offer:
- Full-time position with consistent schedule
- Comprehensive paid training ($18/hr during training)
- Health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) with company matching
- Opportunities for advancement
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve customer inquiries and technical issues
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call volume and resolution time
- Participate in ongoing training and development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable transportation to Long Beach office
- Pass background check and drug screening