Job Description
Join our award-winning team at Oakland Community Services and launch your career with no experience required! We're seeking passionate individuals eager to grow in a supportive environment where your potential matters more than your past. Enjoy comprehensive training, flexible scheduling, and opportunities for advancement within our dynamic organization. What you'll gain: Industry-recognized certifications, mentorship from senior professionals, and a clear career path in customer service or community outreach. Why Oakland? Thrive in a city known for innovation and diversity while making tangible impact in your local community.
Responsibilities
- Deliver exceptional service to 50+ daily customers via phone, email, and in-person interactions
- Process transactions accurately using our CRM system and POS technology
- Resolve basic inquiries within first contact resolution guidelines
- Collaborate with team members to maintain efficient service workflows
- Participate in bi-weekly training sessions to develop new skills
- Support community outreach initiatives during quarterly local events
- Document client interactions in compliance with organizational standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Proficient in basic computer applications (email, browsers, MS Office)
- Strong verbal communication skills in English
- Ability to stand for extended periods (retail environment)
- Valid government-issued photo ID
- Pass background check and drug screening
- Reliable transportation to downtown Oakland location
- Willingness to work weekends as needed