Job Description
Join our dynamic team at Nexus Solutions Group and kickstart your career with zero experience required! We're seeking motivated individuals for our Entry-Level Customer Service Associate positions in Austin, TX. Enjoy a flexible part-time schedule with comprehensive paid training, competitive compensation, and opportunities for growth. Our supportive environment ensures you'll gain valuable skills while making a real impact.
Why You'll Love Working With Us:
- Free paid training program covering customer service fundamentals
- Flexible shifts (evenings/weekends available)
- Clear advancement path to team lead positions
- Collaborative team culture with performance bonuses
- Modern downtown Austin workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve service issues efficiently
- Document interactions in CRM system with precision
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Basic computer proficiency (typing, email, browsers)
- Reliable internet access for remote work options
- Positive attitude and eagerness to learn
- Ability to work 20-25 hours weekly
- Must pass background check and drug screen