Job Description
Launch your career with GrowthTech Solutions, Austin's fastest-growing tech support company! We're seeking passionate individuals for our Entry-Level Customer Service Associate role – absolutely no experience required. Our comprehensive training program will equip you with essential skills to thrive in a dynamic tech environment. Join a team that values growth, innovation, and your unique potential. Enjoy competitive benefits, flexible scheduling options, and clear advancement paths. Ready to start your journey? Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing product training sessions
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (typing, internet navigation)
- Ability to learn new technologies quickly
- Positive attitude and team player mentality
- Reliable attendance and punctuality
- Must be authorized to work in the US