Job Description
Are you looking to kickstart your career in the vibrant heart of New York City? Metro Customer Experience Group is currently hiring Entry Level Customer Service Associates to join our expanding team. We do not require prior experience; we are looking for motivated individuals eager to learn and grow.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support and solutions. We offer comprehensive paid training to equip you with the necessary skills to excel. If you are a fast learner with a passion for helping others, this is the perfect opportunity to launch your professional journey.
Why Join Us?
- Paid on-the-job training program.
- Career advancement opportunities within the company.
- Modern, collaborative work environment in Midtown Manhattan.
- Health and wellness benefits for full-time employees.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately enter and update customer information into our CRM database.
- Collaborate with the sales and support teams to identify trends and improve service quality.
- Assist in training new hires and sharing best practices with the team.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable internet connection and a quiet workspace (if remote/hybrid).
- A positive attitude and willingness to learn.
- Ability to work flexible hours, including weekends or evenings if required.