Job Description
We are seeking a dedicated and energetic Entry-Level Customer Service Associate to join our team in Baltimore, MD. This is an excellent opportunity for individuals looking to launch a career in a fast-paced corporate environment.
As a key member of our support team, you will be responsible for ensuring our clients receive the highest level of service. We offer comprehensive training and a clear path for professional growth, making this the perfect role for recent graduates or those seeking a career change.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide accurate information.
- Process customer orders, returns, and exchanges with a high degree of accuracy.
- Document customer interactions and feedback in the CRM system.
- Maintain a professional and positive attitude while managing high call volumes.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic computer proficiency (Microsoft Office Suite).
- Must be legally authorized to work in the United States.
- Reliable transportation is required.