Job Description
Launch your career in Philadelphia with no experience required! Philly Connect Solutions is seeking enthusiastic Entry-Level Customer Service Associates to join our growing team. We provide comprehensive training and a supportive environment for career growth. If you're a motivated communicator ready to serve our vibrant community, this is your opportunity to thrive in the City of Brotherly Love.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve basic account issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with senior team members to resolve complex escalations
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (no college experience needed)
- Zero prior professional experience required
- Strong verbal communication skills with clear articulation
- Basic computer proficiency (Microsoft Office Suite)
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn new systems
- Must be authorized to work in the United States