Job Description
Join our award-winning team as an Entry-Level Customer Service Associate at NexGen Solutions! We're seeking motivated, career-driven individuals in Jacksonville with no prior experience to launch their professional journey. Our comprehensive training program equips you with industry-leading skills in client communication, problem-solving, and digital tools. Enjoy a supportive environment with mentorship opportunities, competitive benefits, and clear advancement paths. Perfect for recent graduates and career changers ready to grow with a dynamic company that invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems while maintaining accurate data records
- Collaborate with team members to resolve complex customer issues
- Learn and master product knowledge through our structured training program
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly performance reviews to track progress
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal and written communication skills
- Basic computer proficiency and willingness to learn new software
- Strong problem-solving abilities and attention to detail
- Positive attitude and eagerness to develop professionally
- Ability to work flexible hours including weekends if needed
- No prior experience required - full training provided
- Must pass background check and drug screening