Job Description
Join our dynamic team as an Entry-Level Customer Service Associate! No experience is necessary—we provide comprehensive training to launch your career. At Urban Innovations Group, we empower passionate individuals with growth opportunities in a supportive environment. Perfect for recent graduates or career changers eager to develop professional skills while serving Philadelphia's vibrant community.
What We Offer:
- Free industry certification upon completion of training
- Clear career progression path to team lead/specialist roles
- Health benefits (medical/dental/vision) after 90 days
- 401(k) with company matching
- Paid time off and flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex issues using established protocols
- Participate in daily training sessions to master product knowledge
- Contribute to process improvement initiatives
- Uphold company standards for service quality and efficiency
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (email, MS Office)
- Positive attitude and willingness to learn new systems
- Ability to work collaboratively in a team environment
- Reliable internet connection for remote work components
- Authorization to work in the United States