Job Description
Launch your career with comprehensive paid training – no experience required! CityServe Solutions is seeking motivated individuals to join our award-winning customer service team in Jacksonville. We invest in our people through industry-leading onboarding programs designed to transform beginners into confident professionals. Enjoy competitive pay, flexible scheduling options, and clear advancement pathways within our growing organization.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Process transactions and resolve inquiries using our proprietary CRM system
- Document interactions accurately in our case management database
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide all necessary training
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Ability to learn new technologies quickly
- Reliable internet connection for remote work options
- Basic computer proficiency with willingness to master new software
- Passion for helping others and problem-solving
- Availability for weekday training hours (9 AM - 5 PM)