Job Description
Launch your career with Fort Worth Solutions Group! We're seeking motivated individuals for our entry-level Customer Service Associate role with comprehensive paid training. No experience needed – we'll teach you everything! Enjoy competitive pay, benefits, and growth opportunities in Fort Worth's thriving business district.
Our 4-week paid training program covers communication techniques, CRM software, and industry best practices. After training, you'll handle customer inquiries, resolve issues, and contribute to our award-winning service team. Perfect for recent graduates or career changers looking to build professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and service concerns using company protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Continuously develop product knowledge through ongoing training modules
- Meet performance metrics including response time and resolution rates
- Uphold company standards for quality and compliance
Qualifications
- No prior experience required – paid training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Ability to learn new technologies quickly
- Basic computer proficiency with Microsoft Office
- Reliable transportation to our downtown Fort Worth location
- Pass background check and drug screening
- Commitment to 6-month employment post-training