Job Description
Join Boston's fastest-growing customer service team! We're seeking motivated individuals with no prior experience to launch their careers in our comprehensive training program. As a Customer Service Associate, you'll become a trusted partner for clients while developing valuable communication and problem-solving skills.
What We Offer:
- 4-week paid training program covering industry best practices
- Clear career progression path to senior roles
- Comprehensive health benefits and retirement plans
- Modern downtown Boston office with flexible work options
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve client inquiries and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to optimize service workflows
- Identify upsell opportunities to enhance client relationships
- Participate in weekly skill development sessions
- Maintain company standards for response times and quality
Qualifications
- High school diploma or equivalent (no experience required)
- Strong written and verbal communication skills
- Basic computer proficiency and willingness to learn new software
- Empathetic approach to customer problem-solving
- Ability to work in a fast-paced team environment
- Positive attitude and commitment to professional growth
- Reliable transportation for downtown Boston location