Job Description
Join Detroit's fastest-growing customer service team with paid training and immediate start! No experience required – we invest in your success with comprehensive onboarding programs. Enjoy competitive pay, benefits, and career advancement opportunities in a dynamic downtown Detroit environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to exceed service targets
- Complete ongoing training modules to enhance product knowledge
- Identify upsell opportunities to drive company growth
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency with MS Office suite
- Positive attitude and willingness to learn
- Pass background check and drug screening
- Valid Michigan driver's license preferred
- Previous customer service experience a plus