Job Description
Launch your career with no experience required! Apex Solutions Group is hiring motivated Entry-Level Customer Service Associates in Charlotte, NC. This immediate hire position offers full-time hours with paid training and growth opportunities. Join our energetic team serving Fortune 500 clients in a supportive, fast-paced environment. Perfect for recent graduates or career changers seeking a stable entry point into professional services.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process orders, resolve billing questions, and troubleshoot basic technical issues
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics for call volume and satisfaction
- Collaborate with team members to resolve complex escalations
- Participate in ongoing product knowledge training sessions
- Maintain positive brand representation in all customer interactions
Qualifications
- No experience required – comprehensive paid training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to navigate multiple computer systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Basic proficiency with Microsoft Office Suite
- Positive attitude and willingness to learn new processes