Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and launch your career in Pennsylvania! We're seeking motivated individuals with no prior experience who are passionate about helping others. Enjoy comprehensive training, growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build foundational skills in a fast-paced setting. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, account, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with senior team members to complex escalations
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Maintain thorough knowledge of products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required - comprehensive training provided
- Strong verbal and written communication skills
- Proficient in basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Valid authorization to work in the United States
- Reliable transportation to our Philadelphia office