Job Description
Are you looking for a rewarding career with a company that invests in your growth?
Horizon Growth Solutions is currently seeking enthusiastic individuals to join our dynamic team as Entry Level Client Success Specialists. We provide comprehensive paid training to ensure you have the skills needed to excel in a fast-paced environment. This is a fantastic opportunity for recent graduates or anyone looking to start a full-time career in customer service and relationship management.
As a Client Success Specialist, you will play a pivotal role in driving revenue growth and ensuring client satisfaction. We are looking for self-motivated individuals who are ready to learn and grow with us.
Responsibilities
- Manage Client Relationships: Act as the primary point of contact for new and existing clients, building trust and rapport to ensure long-term loyalty.
- Conduct Training: Deliver product and service training sessions to clients to ensure they maximize the value of our solutions.
- Drive Sales: Identify upselling and cross-selling opportunities to meet and exceed individual sales targets.
- Resolve Inquiries: Professionally handle customer questions and concerns via phone, email, and chat, escalating complex issues when necessary.
- Market Analysis: Conduct market research to understand industry trends and competitor activities to help refine our strategy.
- Team Collaboration: Work closely with the sales and marketing teams to align on goals and share valuable customer feedback.
Qualifications
- Education: High School Diploma or GED required; Bachelor’s degree preferred.
- Experience: No prior experience required; we provide full training. However, previous customer service or sales experience is a plus.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technology: Basic computer literacy and proficiency with CRM software is a plus but not mandatory.
- Reliability: Must be available for full-time, Monday through Friday shifts.
- Attitude: A positive, solution-oriented mindset with a strong desire to learn and advance in a career.