Job Description
Are you looking to launch your professional career in the heart of Indiana? IndyTech Solutions is actively seeking ambitious, motivated individuals to join our expanding team. We specialize in providing top-tier support to our clients and are looking for enthusiastic team players who are ready to grow.
Why Join Us?
- No Experience Necessary: We provide comprehensive training and mentorship.
- Growth Opportunities: Clear career advancement paths for dedicated employees.
- Competitive Pay: Starting at $18/hr with performance bonuses.
- Modern Environment: Collaborative and inclusive workplace culture.
We value hard work, integrity, and a positive attitude. If you are eager to learn and ready to start your journey, we want to hear from you.
Responsibilities
- Manage inbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Assist customers in resolving issues and answering questions about our products and services.
- Accurately document customer interactions and transactions in our CRM system.
- Collaborate with cross-functional teams to improve service delivery and operational efficiency.
- Identify opportunities to upsell products or promote new services to existing clients.
- Maintain a high level of knowledge regarding company policies, procedures, and product catalogs.
Qualifications
- High School Diploma or GED is required.
- Previous customer service or sales experience is preferred but NOT required.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and meet daily performance goals.
- Reliable internet connection and computer (for remote/on-site hybrid roles).