Job Description
Join our award-winning customer service team in Baton Rouge! No experience requiredâwe provide comprehensive training to launch your career. As a Call Center Agent, you'll be the first point of contact for valued customers, delivering exceptional support while building transferable skills in communication, problem-solving, and technology. Enjoy competitive pay, flexible scheduling, and growth opportunities into supervisory or specialist roles. Our supportive environment welcomes motivated individuals ready to start their professional journey.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Strong typing ability (30+ WPM preferred)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- No prior experience neededâtraining provided
- Must pass background check/drug screening