Job Description
Are you ready to launch a successful career in customer service? Premier Contact Solutions is currently seeking enthusiastic, motivated individuals to join our team as Entry Level Call Center Agents in Kansas City, Missouri.
We believe in growing talent from within. That is why we offer comprehensive paid training and a supportive environment for those with little to no experience. Join a leading provider of client support and become the face of our brand.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: Earn between $15.00 and $19.00 per hour based on performance.
- Flexible Scheduling: Work full-time or part-time to fit your lifestyle.
- Modern Facility: Work in a state-of-the-art office in the heart of Kansas City.
Responsibilities
- Answer incoming customer calls regarding products, services, and account inquiries.
- Resolve customer issues and complaints with patience and empathy.
- Process orders, returns, and service requests accurately.
- Maintain accurate records of all customer interactions in the CRM system.
- Adhere to all company scripts, policies, and quality assurance standards.
- Escalate complex issues to team leads when necessary.
- Collaborate with cross-functional teams to improve service delivery.
Qualifications
- High school diploma or GED is preferred.
- No prior call center experience required. We are looking for attitude and aptitude.
- Excellent verbal communication and active listening skills.
- Strong computer navigation skills and typing speed (35+ WPM).
- Ability to remain calm and professional under pressure.
- Reliable transportation to our Kansas City office.