Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're actively seeking motivated individuals for entry-level Call Center Agent positions in Virginia Beach. No prior experience required – we provide comprehensive paid training to help you succeed. Enjoy a supportive work environment, career advancement opportunities, and competitive benefits including health insurance, paid time off, and 401(k) matching. Help us deliver exceptional customer experiences while building your professional skills in a dynamic setting.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using provided resources
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and typing skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn
- Must pass background check and drug screening