Job Description
Join our award-winning team at Customer Connect Solutions! We're seeking motivated individuals with no prior experience to launch their careers in customer service. Our comprehensive training program will equip you with the skills to succeed in a dynamic call center environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our Newark headquarters.
Why work with us?
- Free industry certification upon completion of training
- Health benefits after 90 days
- Performance-based quarterly bonuses
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries and service disruptions efficiently
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call quality and resolution time
- Collaborate with support teams to escalate complex issues
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – we provide full training!
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows OS)
- Reliable transportation to our Newark office