Job Description
Join our award-winning customer service team in Sacramento! We're seeking motivated Call Center Agents to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, collaborative environment. Apply today to start your journey with Sacramento's top-rated contact center employer!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using CRM tools while maintaining service quality standards
- Document interactions accurately in Salesforce and escalate unresolved cases to specialists
- Meet/exceed performance metrics including CSAT scores, resolution rates, and call handle times
- Participate in ongoing training to master new products and compliance requirements
- Collaborate with team members to share best practices and improve workflows
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in call center or high-volume contact environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication skills and active listening abilities
- Type 40+ WPM with strong computer navigation skills
- Ability to multitask in fast-paced setting while maintaining composure
- Flexibility to work evenings/weekends during peak seasons