Job Description
Join our award-winning customer service team in Plano, TX! GlobalConnect Solutions Inc. is seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy a modern work environment, competitive compensation, and opportunities for career growth. We provide comprehensive training and a supportive culture where your contributions make a real difference. Apply today and become part of our mission to redefine customer excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Identify upsell opportunities for premium services
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Typing speed of 40+ WPM with high accuracy
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)