Job Description
Are you a dedicated professional looking for a stable, long-term career in customer support? ClearVoice Solutions is seeking a high-performing Call Center Agent to join our dynamic team in Buffalo, NY.
This is a Direct Hire position, offering stability and a clear path for growth. We are looking for individuals who thrive in fast-paced environments and excel at building rapport with customers.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Modern, air-conditioned facility.
- Opportunities for advancement within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with a focus on quality and speed.
- Resolve customer complaints, questions, and technical issues efficiently and professionally.
- Accurately document all customer interactions and account updates into CRM software.
- Identify customer needs and provide appropriate solutions or escalate to senior management when necessary.
- Maintain a positive and professional demeanor during every call, adhering to call scripts and quality standards.
- Collaborate with team leads to improve overall customer satisfaction scores (CSAT).
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal communication skills with a clear and friendly speaking voice.
- Proficiency in typing (40+ WPM) and navigating computer software.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.