Job Description
Are you a dedicated communicator looking for a stable career opportunity? Apex Support Solutions is currently seeking a Direct Hire Call Center Agent to join our dynamic team in Henderson, NV.
We pride ourselves on delivering exceptional customer experiences. As a Call Center Agent, you will be the voice of our brand, handling inquiries with empathy and efficiency. We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Why Join Us?
- Direct Hire Opportunity (No Temp Agencies)
- Competitive Pay & Benefits
- Modern Work Environment
Don't miss this chance to grow your career in a thriving industry. Apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution.
- Resolve customer issues regarding products, services, and billing accurately.
- Document all customer interactions and relevant information in the CRM system.
- Adhere to all call center scripts, policies, and quality assurance standards.
- Collaborate with team leads to identify trends and improve service metrics.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED; Associate's degree in a related field preferred.
- Minimum of 1-2 years of experience in a customer service or call center role.
- Strong verbal communication and active listening skills.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work flexible shifts, including weekends and holidays.
- Must pass a background check and drug screen.