Job Description
Join our award-winning customer experience team in Raleigh, NC! We're seeking passionate individuals to deliver exceptional service as Call Center Agents. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your career growth is prioritized. No weekends required!
Why Choose Apex?
• Industry-leading training program
• Health/dental/vision benefits starting Day 1
• Career advancement pathways
• Modern downtown Raleigh workspace
• Employee recognition & rewards program
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Utilize CRM systems to document interactions accurately
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to improve processes
- Participate in continuous improvement initiatives
- Maintain compliance with company policies & regulations
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Windows OS and Microsoft Office
- Ability to multitask in fast-paced environment
- Type 35+ WPM with high accuracy
- Reliable transportation to downtown Raleigh location
- Flexible schedule availability (including evenings)