Job Description
Join our award-winning customer service team in Buffalo, NY! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a collaborative environment with comprehensive training, career advancement opportunities, and competitive benefits. Work in our modern downtown facility with free parking and flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Adhere to compliance regulations and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Excellent verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Type 40+ WPM with strong attention to detail
- Positive attitude and problem-solving mindset
- Flexible availability (including evenings/weekends)