Job Description
Launch your career with Fort Worth Innovations! We're seeking motivated individuals for our entry-level Customer Service Specialist role where comprehensive training is provided. No prior experience required – we'll equip you with all the tools to succeed in a dynamic, growth-oriented environment. Join our team and build a foundation for long-term success in customer relations and business operations.
What We Offer:
- 4-week paid training program covering systems, processes, and soft skills
- Clear career advancement path to team lead/specialist roles
- Comprehensive benefits package (health/dental/vision after 90 days)
- Modern downtown Fort Worth office with collaborative culture
- Performance-based quarterly bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve service issues using company protocols and CRM systems
- Document interactions accurately in customer relationship management software
- Collaborate with support teams to resolve complex customer needs
- Meet/exceed performance metrics for response time and resolution rate
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or support experience
- Excellent verbal/written communication skills
- Proficient in Microsoft Office Suite and quick learner of new systems
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license (for occasional off-site meetings)
- Pass background check and drug screening