Job Description
Join our award-winning customer service team in Detroit and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support experiences that transform customer interactions into lasting relationships. As a Direct Hire Call Center Agent, you'll thrive in our fast-paced, collaborative environment where your contributions directly impact our success. Enjoy competitive compensation, comprehensive benefits, and clear career advancement opportunities in one of Michigan's most dynamic industries.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our downtown Detroit location
- Flexibility to work evenings/weekends as needed