Job Description
Immediate Hire Opportunity! Join our dynamic team at Lubbock Tech Solutions as a Customer Support Trainee and launch your career in tech support. We're seeking passionate individuals who thrive in fast-paced environments and excel at problem-solving. This full-time position offers comprehensive training, competitive compensation, and a clear path for growth within our company.
As a trainee, you'll receive hands-on mentorship from industry experts and develop critical skills in customer relationship management, technical troubleshooting, and communication. Our Lubbock-based team values innovation, collaboration, and exceptional service – qualities we look for in every team member.
Why Apply Today? We're actively hiring to support our expanding client base. No prior experience required – we provide all necessary training. Take the first step toward a rewarding career in customer support with a company that invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Diagnose and resolve technical issues using our proprietary support systems
- Document customer interactions and maintain accurate case records
- Collaborate with senior support agents to escalate complex issues
- Participate in ongoing training modules to enhance product knowledge
- Meet performance metrics for response time and resolution rates
- Contribute to knowledge base improvements through feedback and documentation
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to learn technical concepts quickly
- Proficient with basic computer applications (MS Office, email)
- Customer service mindset with patience and empathy
- Ability to work flexible hours including weekends (as needed)
- Passing background check and drug screening (required)