Job Description
Join our award-winning customer service team in Milwaukee! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern downtown workspace. No cold calls – focus on resolving inquiries and building relationships with engaged customers.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with support teams on complex cases
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficient with Windows OS and CRM software
- Flexible schedule availability including evenings/weekends