Job Description
Join a Dynamic Team and Start Your Career Today!
We are seeking a motivated Entry Level Digital Customer Experience Associate to join our Columbus, OH office. If you are looking for an immediate hire position with comprehensive training and a clear path for advancement, this is the opportunity for you. We value fresh perspectives and are ready to train the next generation of leaders.
Why Join Us?
- Immediate Hire: Start working in as little as one week.
- Competitive Pay: $18.00 - $23.00 per hour depending on experience.
- Professional Development: Paid training programs designed to accelerate your career.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of Columbus.
As a member of our team, you will be the face of our brand, handling client inquiries with empathy and efficiency while learning the ins and outs of digital customer relations.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and live chat to resolve inquiries efficiently.
- Utilize CRM software to log customer interactions, update records, and track issue resolution.
- Assist customers in navigating our digital platforms, ensuring a seamless user experience.
- Collaborate with the internal support team to escalate complex issues and provide feedback on customer pain points.
- Identify opportunities to upsell products and services while maintaining a high level of customer satisfaction.
- Participate in daily training sessions and team meetings to stay updated on company policies and product knowledge.
Qualifications
- High school diploma or equivalent required; Bachelor's degree preferred.
- Previous customer service experience is a plus, but not mandatory for this entry-level role.
- Strong verbal and written communication skills with a friendly, professional demeanor.
- Basic computer literacy and the ability to learn new software quickly.
- A valid driver's license and reliable transportation are required.
- Ability to work full-time hours, including occasional weekends or holidays as needed.