Job Description
Join Orlando Tech Solutions as a Customer Support Trainee and launch your career in tech with our comprehensive paid training program! No prior experience needed—we’ll equip you with everything to excel in customer success. Enjoy competitive pay, full benefits, and a supportive team environment dedicated to your growth. Apply today to start your journey in one of Orlando’s fastest-growing tech companies!
Responsibilities
- Master company products/services through structured paid training modules
- Provide exceptional customer support via phone, email, and chat
- Document cases accurately in CRM systems (Salesforce experience a plus)
- Collaborate with senior agents to resolve complex issues
- Contribute to knowledge base improvement initiatives
- Meet performance metrics for response times and customer satisfaction
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Customer service mindset with empathy and patience
- Willingness to learn technical products/services
- Reliable attendance and punctuality
- Positive attitude with team collaboration focus