Job Description
Join our award-winning customer support team in Lubbock, TX! We're seeking motivated individuals for our immediate-hire Customer Support Trainee program. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues using our knowledge base
- Document interactions in CRM system with precision
- Collaborate with senior agents on complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing skills training sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Proficient in basic computer applications
- Ability to multitask in fast-paced environment
- Customer service mindset with patience and empathy
- Must pass background check and drug screen
- Available for flexible shifts including weekends