Job Description
Are you looking for a rewarding career in customer service with the financial stability of weekly pay? Apex Support Services is currently seeking a motivated Customer Support Trainee to join our dynamic team in Durham, North Carolina.
This is a fantastic entry-level opportunity for individuals who are eager to learn, grow, and build a long-term career in the tech industry. We provide comprehensive training to ensure you have the tools you need to succeed. Join a supportive environment where your hard work is recognized immediately.
Responsibilities
- Receive structured training on our products, services, and internal support software.
- Interact with customers via phone, email, and live chat to resolve inquiries and issues.
- Learn to troubleshoot technical problems and provide clear, step-by-step solutions.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with senior agents and team leads to refine service quality and response times.
- Maintain a professional, positive, and empathetic demeanor in every customer interaction.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred but not mandatory.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Able to work a flexible schedule, including evenings and weekends as needed.
- Reliable high-speed internet connection and a quiet workspace.
- Willingness to learn new technologies and adapt to changing procedures.