Job Description
We are seeking a dedicated and empathetic Part-Time Call Center Agent to join our growing team in Jersey City, NJ. At Apex Support Solutions, we pride ourselves on delivering world-class customer experiences. This is a fantastic opportunity for individuals looking for a flexible schedule while working in a dynamic, modern environment. If you have a passion for helping others and excellent communication skills, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Flexible part-time scheduling to accommodate your lifestyle.
- Comprehensive training and ongoing professional development.
- A supportive and inclusive team culture.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction (CSAT).
- Accurately document customer interactions and account information into the CRM system.
- Provide accurate information regarding products, services, and policies to clients.
- Collaborate with team leads and other departments to resolve complex escalations.
- Adhere to all call center scripts, quality standards, and compliance regulations.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Minimum of 1 year of experience in a customer service or call center environment.
- Strong verbal communication skills with a professional and friendly telephone manner.
- Proficiency with computer systems, CRM software, and MS Office Suite.
- Ability to multitask, prioritize tasks, and work well under pressure in a fast-paced setting.
- Must be available to work rotating shifts, including evenings and weekends.