Job Description
Launch your customer service career with InnovateCare Solutions! We're seeking motivated Customer Support Trainees to join our award-winning team in Durham, NC. No prior experience required – we provide comprehensive training to transform you into a support superstar. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement. Our fast-paced environment values empathy, problem-solving, and growth. Start tomorrow and build a fulfilling career supporting our diverse client base across healthcare and tech sectors. Apply today to begin your journey with us!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master company products/services through structured training programs
- Document interactions and resolve issues using CRM systems
- Collaborate with senior agents to resolve complex customer inquiries
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
- Uphold company standards for service quality and compliance
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Empathetic demeanor and patience with diverse customer needs
- Ability to work flexible shifts including evenings/weekends
- Proactive problem-solving mindset
- Willingness to undergo background check and drug screening
- Residency in Durham, NC area required