Job Description
Join Pittsburgh's fastest-growing tech support team and launch your career tomorrow! Pinnacle Solutions Group is seeking passionate Customer Support Trainees to deliver exceptional service to our Fortune 500 clients. No experience required – we provide comprehensive paid training and rapid advancement opportunities. Enjoy a modern downtown workspace, competitive benefits, and the chance to build a rewarding career in customer success. Your journey starts now!
Responsibilities
- Provide responsive customer support via phone, email, and chat
- Master company products/services through structured training modules
- Document interactions and resolve issues efficiently
- Collaborate with senior team members for complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Represent the brand with professionalism and empathy
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to learn technical concepts quickly
- Proficient in Microsoft Office and web applications
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Pittsburgh office
- Available for full-time weekday schedule (9am-5pm)
- Eagerness to grow in a fast-paced environment