Job Description
Join our award-winning customer support team in Fort Worth, TX! We're seeking passionate individuals to kickstart their careers with a comprehensive training program and an exclusive sign-on bonus. As a Customer Support Trainee, you'll gain hands-on experience resolving customer inquiries while developing critical communication and problem-solving skills. Our supportive environment offers mentorship, growth opportunities, and competitive benefits. Apply today to become part of a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Master company products/services through immersive training modules
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with senior team members to resolve complex issues
- Meet performance metrics including resolution times and customer satisfaction scores
- Continuously improve processes based on customer feedback
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Proficient in Microsoft Office and basic computer navigation
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work flexibility
- Previous customer service experience is a plus but not required
- Must pass background check and drug screening